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Software development

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IP Telephony Solution

IMMIX Systems provide Asterisk based IP Telephony Solution. Its offer a rich and flexible feature set. Asterisk offers both classical PBX functionality and advanced feature, and interoperates with traditional standards-based telephony systems and Voice over IP systems. Asterisk offers the features one would expect of a large proprietary PBX system such as Voicemail, Conference Bridging, Call Queuing, and Call Detail Records.

It is an Open Source Software to establish Unified communications. About this concept, our goal is to incorporate all the communication alternatives, available at an enterprise level, into a unique solution.

Key Benefits

Our IP PBX telephony solutions offer broad integration to business systems and expanded mobility, which is a benefit to any business. It’s even more beneficial when that same IP PBX telephony solution lets your business:

  • Replace multiple legacy hardware communication systems with a single all-in-one platform and application suite architected for SIP and networked VoIP.
  • Reduce your total cost of ownership by centralizing system administration to one interface, converging voice and data on a single network, and lowering overall maintenance
  • Increase security with advanced voice encryption methods and fewer access points for system "break-ins" Support business growth and enterprise expansion with simple application, not additional hardware, middleware and costly capital expenditures.

 

IP PBX Features

There are new ways of communication every day and the addition of features and functionality must be constant. Asterisk capable of establish an efficient environment on your organization with the addition of many features that allows integrating other locations of your company to centralize your business and take it global. A user in your corporation located in Middle East shares the same functionalities of another located in Asia besides having direct internal communication.
Some of the basic Features of Asterisk IP PBX include:

  • Voicemail
  • Fax-to-email
  • Support for soft phones
  • Web Interface Configuration
  • Virtual conference rooms
  • Call recording
  • Least Cost Routing
  • Extension Roaming
  • PBX Interconnection
  • Caller ID
  • CRM
  • Advance Reports

 

Call Center Solution

IMMIX provides open standards Call Center solution at affordable price. With powerful functionality and easy-to-use features set, our technical staff can implement solution on single server or multiple servers for high-availability and redundancy. We can develop and optimize call center's call handling logic streamlined with your overall business strategy and logic.
IMMIX understands the cost and competitive pressures facing your business and your bottom line.  Our call center solution is built on open-source technology and provides the same features and functionality as proprietary call center platforms but at a fraction of the cost.
IMMIX call center solution are scalable to meet the changing needs of your business.  You can quickly and cost-effectively add new users to the system and increase their productivity by providing easy access to all features and capabilities.

Key Benefits

Our highly-scalable and flexible open source Call Center solution offers many benefits

  • Our Call Center solution offers next-generation capabilities for inbound, outbound and blended campaigns.
  • Intelligent Routing algorithms allow you to connect your customers to the right resource leading to increased First-Contact Resolution rates and Superior Customer Interactions.
  • Open-software based architecture allows seamless integration with existing systems and easy scalability allowing Easy Migration to the next level.
  • Real-time dialing configuration allows the users to lower dropped and abandoned calls maximize agents' efficiency and a control idle time for Optimum Productivity.